Privacy Policy
Effective Date: 10/01/24
This Privacy Policy describes how Trulongevity (“we,” “us,” or “our”) collects, uses, and protects personal information provided by customers, website users, and individuals interacting with us. We are committed to protecting your privacy and complying with applicable data privacy regulations, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and the California Consumer Privacy Act (CCPA).
At Trulongevity, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, and safeguard the data you provide to us. The purpose of this policy is to ensure transparency about our data practices and to give you confidence in how your information is handled.
By accessing or using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, mailing address, and other identifiers.
- Transaction Information: Details of purchases, payments, and other transactional information.
- Usage Information: Information about your interaction with our website, mobile apps, or other platforms.
- Communications: Information you provide when you contact us for support or through customer service channels.
- Device Information: IP address, browser type, and other device-related data.
2. How We Use Your Information
We use the personal information we collect for the following purposes:
- Service Delivery: To provide and maintain our services, including processing orders, billing, and shipping.
- Customer Support: To respond to your inquiries and provide customer service.
- Marketing & Communication: To send you promotional offers, updates, and other marketing communications in accordance with applicable laws, such as TCPA and CAN-SPAM Act.
- Compliance: To comply with legal obligations, such as managing consents, protecting against fraud, and complying with regulatory requirements.
- Improvement of Services: To analyze usage patterns and improve the quality of our products and services.
3. How Information is Collected
We collect customer information in the following ways:
- When you complete forms on our website
- When you make purchases or schedule services
- Through email or phone correspondence with our team
- When you sign up for SMS notifications or marketing
4. Purpose of Data Collection
We collect your information for the following purposes:
- To process transactions and fulfill orders
- To communicate with you about your orders or services
- To provide customer support and respond to inquiries
- To send updates about promotions, products, and services (with your consent)
- To improve our services and customer experience
5. Data Security Measures
Your data is protected through multiple security measures to prevent unauthorized access, loss, or misuse. These measures include secure servers, encryption of sensitive information, and access control policies that restrict who can view and use your data. We are committed to keeping your information safe.
6. Data Sharing
At Trulongevity, we value your privacy and take it seriously. We do not sell, rent, or share your personal information with third parties, except where required by law or to complete necessary business functions, such as payment processing or shipping. In all cases, we ensure that these third parties are bound by strict confidentiality agreements.
7. SMS Consent and Data Sharing
We respect your privacy regarding SMS communications. Any phone numbers provided for the purpose of receiving SMS updates or marketing will not be shared or sold to third parties under any circumstances. SMS opt-in information is used solely for the purpose of sending updates or promotions that you have consented to receive, and you can opt out at any time.
8. Disclosure of Your Information
We do not sell your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: We may share your data with third-party vendors or service providers who assist us in delivering our services (e.g., payment processors, delivery partners).
- Legal Compliance: We may disclose personal information if required by law, such as in response to a subpoena or government request.
- Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
9. Your Choices and Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Opt-Out of Marketing Communications: You may opt-out of receiving marketing emails or text messages at any time by following the instructions in the communication or contacting us directly.
- Access & Deletion Requests: You can request access to, correction of, or deletion of your personal information, subject to applicable law. California residents may exercise these rights under the CCPA.
- Do Not Track: We do not respond to “Do Not Track” signals. However, you can manage cookies and other tracking technologies through your browser settings.
10. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect the personal information we collect from unauthorized access, disclosure, alteration, or destruction. However, no security system is completely foolproof, and we cannot guarantee the absolute security of your information.
11. Retention of Information
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.
12. Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we discover that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the “Effective Date” at the top of this policy. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.
14. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Trulongevity
1050 GlenBrook Way, Ste 480 #103, Hendersonville, TN 37075
customerservice@trulongevity.net / john@trulongevity.net
312-961-8100 / 615-203-0699
TCPA Compliance Notice:
By providing your phone number, you consent to receive text messages (including messages sent by autodialer) from us regarding your orders, promotions, or other communications related to our services. Message and data rates may apply. You may opt out at any time by replying “STOP” to any message.